Last updated: December 15, 2024
1. Introduction
PrestigeTours ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our luxury travel services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, postal address)
- Travel preferences and requirements
- Payment information (processed securely through third-party providers)
- Passport and visa information (for travel arrangements)
- Dietary requirements and accessibility needs
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our luxury travel services
- To process bookings and payments
- To communicate with you about your travel arrangements
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To analyze website usage and improve user experience
- To prevent fraud and ensure security
4. Legal Basis for Processing
Under GDPR, we process your personal information based on:
- Contract: To fulfill our travel services contract with you
- Consent: For marketing communications and cookies
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws
5. Information Sharing and Disclosure
We may share your information with:
- Travel suppliers (hotels, airlines, tour operators) to fulfill your bookings
- Payment processors to process transactions
- Government authorities when required by law
- Professional advisors (lawyers, accountants) when necessary
- Business partners with your explicit consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and staff training
- Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain travel booking information for 7 years and marketing data until you withdraw consent.
8. Your Rights
Under GDPR and UK data protection laws, you have the following rights:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Provide personalized content
- Improve user experience
You can control cookies through your browser settings. For more information, see our Cookie Policy.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside the UK/EEA for travel arrangements. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses
- Binding Corporate Rules
- Certification schemes
11. Marketing Communications
With your consent, we may send you marketing communications about:
- New destinations and experiences
- Special offers and promotions
- Travel tips and insights
- Company news and updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Updating the "Last updated" date
14. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
15. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with applicable data protection laws:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk