Last updated: December 15, 2024
1. Introduction
These Terms and Conditions ("Terms") govern your use of PrestigeTours' luxury travel services and website. By engaging our services or using our website, you agree to be bound by these Terms.
2. Definitions
- "Company" or "We": PrestigeTours
- "Client" or "You": The person or entity booking our services
- "Services": Luxury travel planning, booking, and concierge services
- "Booking": Confirmed travel arrangements
- "Supplier": Third-party travel providers (hotels, airlines, etc.)
3. Our Services
3.1 Service Description
PrestigeTours provides bespoke luxury travel services including:
- Travel planning and itinerary design
- Accommodation bookings
- Transportation arrangements
- Activity and experience bookings
- 24/7 concierge support
- Travel documentation assistance
3.2 Service Standards
We are committed to providing exceptional service and will:
- Respond to initial inquiries within 2 hours during business hours
- Provide detailed proposals within 24-48 hours
- Maintain 24/7 support during your travels
- Ensure all arrangements meet luxury standards
4. Booking Process
4.1 Quote and Proposal
All quotes are valid for 7 days from the date of issue. Prices may be subject to change due to currency fluctuations, supplier price changes, or availability.
4.2 Booking Confirmation
Bookings are confirmed upon:
- Written acceptance of our proposal
- Payment of required deposit
- Completion of booking forms
- Receipt of all required documentation
4.3 Deposit and Payment
Payment terms are as follows:
- 20% deposit required upon booking confirmation
- Balance due 8 weeks before departure
- Full payment required for bookings made within 8 weeks of travel
- Payment methods: Credit cards, bank transfers, or agreed payment plans
5. Pricing and Fees
5.1 Pricing Structure
Our pricing includes:
- All specified travel arrangements
- Our service fees (typically 10-15% of total booking value)
- Applicable taxes and fees
5.2 Price Changes
Prices may change due to:
- Currency fluctuations
- Supplier price increases
- Government tax changes
- Fuel surcharges
We will notify you of any price changes and obtain your approval before proceeding.
6. Cancellation and Refunds
6.1 Cancellation by Client
Cancellation fees apply as follows:
- More than 60 days: 5% processing fee
- 30-60 days: 25% of total booking value
- 14-29 days: 50% of total booking value
- Less than 14 days: 100% of total booking value
6.2 Cancellation by Supplier
If a supplier cancels your booking, we will:
- Provide alternative arrangements of equal or better quality
- Refund any difference in cost
- Assist with compensation claims where applicable
6.3 Force Majeure
We are not liable for cancellations due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Acts of terrorism
- Pandemic or health emergencies
- Supplier insolvency
7. Travel Insurance
We strongly recommend comprehensive travel insurance for all bookings. We can arrange insurance through our trusted partners or you may obtain coverage independently. Insurance should cover:
- Trip cancellation and interruption
- Medical emergencies
- Baggage loss or delay
- Personal liability
8. Client Responsibilities
8.1 Documentation
Clients are responsible for:
- Valid passports and visas
- Required vaccinations
- Travel insurance
- Any necessary permits or licenses
8.2 Conduct
Clients must:
- Comply with local laws and regulations
- Respect local customs and cultures
- Follow health and safety guidelines
- Behave appropriately in accommodations and venues
9. Limitation of Liability
9.1 Our Liability
Our liability is limited to the cost of the travel arrangements. We are not liable for:
- Indirect or consequential losses
- Loss of profits or business opportunities
- Emotional distress or personal injury (except where caused by our negligence)
- Acts of third parties or suppliers
9.2 Supplier Liability
We act as agents for travel suppliers and are not liable for their actions, omissions, or failures. Suppliers' terms and conditions apply to their services.
10. Complaints and Disputes
10.1 Complaint Procedure
If you have a complaint:
- Contact us immediately during your travels
- Submit written complaints within 28 days of return
- We will investigate and respond within 14 days
- We will work to resolve issues promptly and fairly
10.2 Dispute Resolution
Disputes will be resolved through:
- Direct negotiation and mediation
- Arbitration if necessary
- English law and jurisdiction
11. Data Protection
We process personal information in accordance with our Privacy Policy and applicable data protection laws, including GDPR. By using our services, you consent to our data processing practices as described in our Privacy Policy.
12. Intellectual Property
All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or use our content without written permission.
13. Website Use
13.1 Acceptable Use
You agree not to:
- Use our website for illegal purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality
- Post offensive or inappropriate content
13.2 Website Availability
We strive to maintain website availability but cannot guarantee uninterrupted access. We reserve the right to modify or discontinue the website at any time.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website and will apply to new bookings. Existing bookings will be governed by the Terms in effect at the time of booking.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
16. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
17. Contact Information
For questions about these Terms or our services, please contact us:
18. Regulatory Information
PrestigeTours is a registered travel company in England and Wales. Our ATOL license number is [ATOL Number]. We are members of ABTA (Association of British Travel Agents) and adhere to their Code of Conduct.